There are many companies out there who are looking to streamline their business outgoings by partnering with external resources to gain dedicated experience around a business area.
Why SITS Group?
From our inception we have always realised the importance of providing our clients with the peace of mind that we will own and help manage the infrastructure we install. Some of our clients want us to “own” the entire solution, whilst some have a great deal of inhouse competency and want us to provide a lower level of support. As with all the solutions it all depends on what the business requirements are. We are seeing more clients veer towards us managing their infrastructure stack to enable them to focus on managing their line of business applications. We have a full time dedicated team who triage problems alongside the vendors when necessary and are available 24/7 365 for high priority incidents. Our managed service solution also helps forecast problems well before they become severe enough to impact on business. We work on an ITIL methodology and the staff we have in support are of a level where the first person you speak to will resolve the case- you won’t be passed around between desks – which we’ve found leads to a quicker resolution of the problem.