Many business are looking hybridise their IT function to streamline their business by partnering with external resources to gain dedicated experience. Most businesses want to concentrate their efforts on managing the applications which run their business. A shared ownership model of IT infrastructure is a highly efficient way to ensure smooth delivery of applications to your staff and customers.
Why SITS Group?
From our inception we have always realised the importance of providing our clients with the peace of mind that we will own and help manage the infrastructure we install. Some of our clients want us to “own” the entire solution, whilst some have a great deal of in-house competency and want us to provide a lower level of support. As with all the solutions it all depends on what the business requirements are to what we deliver. We are seeing more clients lean towards us managing their infrastructure stack to enable them to focus on managing their line of business applications. We have a full time dedicated team who triage problems alongside the vendors when necessary and are available 24/7 365 for high priority incidents. Our managed service solution also helps forecast problems well before they become severe enough to impact on business. We work on an ITIL methodology and the staff we have in support are of a level where the first person you speak to will resolve the case- you won’t be passed around between desks – which we’ve found leads to a quicker resolution of the problem.