Case Study

The Port of Tyne
Find out more about how SITS Group have helped The Port of Tyne with their environment.
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Solutions Overview

There are many companies out there who are looking to streamline their business outgoings by partnering with external resources to gain dedicated experience around a business area.

 

Why SITS Group?

From our inception we have always realised the importance of providing our clients with the peace of mind that we will own and help manage the infrastructure we install. Some of our clients want us to “own” the entire solution, whilst some have a great deal of inhouse competency and want us to provide a lower level of support. As with all the solutions it all depends on what the business requirements are. We are seeing more clients veer towards us managing their infrastructure stack to enable them to focus on managing their line of business applications. We have a full time dedicated team who triage problems alongside the vendors when necessary and are available 24/7 365 for high priority incidents. Our managed service solution also helps forecast problems well before they become severe enough to impact on business. We work on an ITIL methodology and the staff we have in support are of a level where the first person you speak to will resolve the case- you won’t be passed around between desks – which we’ve found leads to a quicker resolution of the problem.

Managed Services

Break fix support

Break fix support

Pro-active support

Pro-active support

Managed Services

Managed Services

24/7 Helpdesk

24/7 Helpdesk

Our Partners

Logic Monitor
Viva desk
PRTG

Our Solutions

Agile Working

Unified Communications
Virtual Desktop Solutions
Mobile Device Management
Office 365

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Private Cloud Infrastructure Services

Health Check Services
Capacity Planning Consultancy
Infrastructure Implementation Solutions
Storage Solutions
Back-up Solutions
Disaster Recovery

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Public and Hybrid Cloud IaaS

What Services We Offer
Feasibility Assessments
Migration Services
Support Services

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Data Protection and Security Solutions

Backup Sizing and Capacity Planning Services
Security Solutions
On Premise Back-up Solutions
Public and Private Cloud Back-up Solutions

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Business Continuity Services

IT DR Planning
DRaaS
Business Continuity Services

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Managed Services

Break Fix Support
Pro-active Support
Managed Services
24/7 Helpdesk

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Pivotal Networks

Pivotal Networks is a specialist networking company formed as part of the SITS parental group of companies. Pivotal Networks specialises in advanced networking solutions for companies who take network performance and security seriously.

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Request a consultation

Request a consulation to discuss your business requirements. A member of the team will arrange a convenient time to discuss the right solution for your business.