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vSupport

EXPERT SUPPORT FOR YOUR VIRTUAL INFRASTRUCTUREhealth check and planning

If you are looking for a safe pair of hands and eyes to monitor your environment and proactively fix any issues, who better to do this than SITS Group ? We were the UK’s No. 1 VMware Partner for SMB for 2012 and 2013, Veeam Partner of the Year Customer Choice award winners 2013 & 2014, Nimble Storage Gold Partner and Liquidware Labs Worldwide Centre of Excellence.

SITS vSupport offers flexible services to align with the way your business operates. We offer various levels of support depending how complex or diverse your requirements.

Rapid Response

Using a combination of system monitoring tools, a dedicated team of support professionals and underpinned by comprehensive SLAs, you can sleep easy knowing that we can foresee problems in your virtual infrastructure and restore service usually before you even know there is an issue.

Operational Improvement

By implementing vSupport you will spend less time ‘firefighting’ problems in your infrastructure allowing you and your IT staff to focus on key business projects, improve business performance and add value to the organisation.

24/7 support

SITS offer a 24/7 on call service giving you access to our service desk professionals for Priority 1 incidents. We have tried and tested processes in place to underpin our service giving you peace of mind that your P1s will be dealt with quickly and effectively no matter what time they occur.

The Service Desk

The Service Desk is manned by technically gifted staff who can help resolve any issues that may arise with your virtual infrastructure. Each of our vSupport packages provide users with 24/7 access to an online portal where you may add, review, update or close requests as well as email and telephone access to the Service Desk from 8:30am to 5:00pm.

 

vSupport Packages

vREACT

SITS Group provide software, hardware and operation status break fix support. Customer receives all email alerts and is responsible for reporting any faults or issues to SITS. SITS works to resolve issues and liaises with any 3rd parties required to deliver the fix, arranging for any hardware swap out, software updates to be implemented etc ..

vPROACT

vREACT + 24 x 7 monitoring of the environment using best of breed management tools with real time alerting and in depth reporting and analysis.

SITS Group receive all email alerts for hardware and software we support. Any faults, we respond to automatically in working hours informing the customer of the issue and its resolution.  Veeam backup jobs are managed, all alerts and overnight summary emails are received by SITS, any issues are responded to automatically by SITS and client notified of the root cause and the steps to remediate the issue.

vPROACT247

vPROACT + access to a 24 x 7 on call service. The service is to be used for major site down issues only that have a major impact on the businesses ability to operate.

 

NEXT STEPS

To enquire about any of our vSupport packages call us now on 0191 2500408 or complete our contact form http://www.sitsgroup.com/contact-us